karira's Privacy Policy

1. Introduction and Scope

karira ("we", "us") is a safe and reliable platform for online gaming and sports betting enthusiasts in Bangladesh. When you use karira's website, application, or any related services, you agree to the terms of this privacy policy.

This privacy policy explains what types of personal information we collect, why we collect it, how we use it, and what steps we take to protect your information. This policy applies to all users, whether they are registered members or visitors browsing the site.

2. What Information We Collect

karira may collect the following types of information to ensure your service and maintain the security of our platform:

a) Information you provide:

• Name, date of birth, and verification information related to national identity documents
• Email address and contact details
• Financial transaction information (bKash, Nagad, Rocket, Upay, bank transfer)
• Account password and security question answers
• Records of your communications with the support team

b) Automatically collected information:

• IP address, device type, and operating system
• Browser type and version
• Page visit history and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

3. Purpose of Data Collection

We use your personal information for the following legitimate purposes:

• Identity Verification: To ensure secure account registration and login
• Service Delivery: To accept deposits, process withdrawals, and keep gaming features active
• Customer Support: To resolve your issues via 24/7 live chat and email
• Fraud Prevention: To detect suspicious activity and keep your account secure
• Legal Obligations: To comply with applicable laws and regulations
• Platform Improvement: To analyze user behavior in order to improve the quality of our services
• Promotional Communication: To inform you about bonuses, offers, and updates with your consent

We never sell your information to third parties.

4. Sharing Information with Third Parties

karira shares your personal information with third parties only in specific and limited circumstances. This sharing is always managed with your interests in mind:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions
• Technology Partners: With technology service providers for platform operations, but under strict confidentiality agreements
• Legal Authorities: If required by a legal order or a legitimate investigation, information may be provided to the relevant authorities
• Fraud Prevention Services: With specialized security partners to protect accounts

5. Technical Measures for Data Security

The security of your information is our highest priority. karira uses internationally recognized security technology to keep your data safe:

• SSL Encryption: All data transfers between you and our servers take place over encrypted connections
• Database Security: Stored data is encrypted and protected from unauthorized access
• Two-Factor Authentication: An additional layer of security for your account
• Regular Security Audits: Periodic reviews to identify system vulnerabilities
• Firewall and Intrusion Detection: Dedicated systems to protect against cyber attacks

Even so, no method on the internet is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security. We therefore ask you to keep your password confidential and to avoid logging in from unfamiliar devices.

6. Data Retention Period

We retain your information only for as long as necessary. In general:

• For the entire period your account is active, and for a defined period after account closure if required by law
• Financial transaction records are kept for the period specified under applicable law
• Customer service communications are kept for a reasonable period for future reference
• Security logs are kept for a limited period to assist with fraud investigations

When information is no longer needed and retention is not required for legal reasons, it is securely deleted.

7. Cookies and Tracking Technologies

karira uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. The cookies we use include:

• Essential Cookies: These are necessary for the core functions of the website — maintaining login sessions and ensuring security
• Functional Cookies: To remember your preferences and settings, such as language selection
• Analytics Cookies: To understand how the website is used so we can improve our services

Most browsers have options to control cookies. However, disabling cookies may cause some website features to stop working.

8. Your Data Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Object to Processing: The right to object to the use of your information for specific purposes
• Right to Portability: The right to receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Where information is used on the basis of consent, the right to withdraw that consent at any time

To exercise these rights, please contact our support team via 24/7 live chat or by email at [email protected].

9. Promotional Communications and Opt-Out

If you gave your consent when registering on our platform, we may inform you about bonus offers, tournaments, promotions, and important updates.

You can opt out of these promotional communications at any time by:

• Going to your account settings and changing your notification preferences
• Requesting our support team via live chat
• Sending an email to [email protected]

Please note that opting out will not stop essential transaction notifications or account security communications, as these are a necessary part of the service.

10. Protection of Minors' Information

karira is a platform operated for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If we learn that a user is a minor, we will:

• Suspend or close the relevant account immediately
• Delete all personal information associated with that account
• Take steps to return any deposited funds in accordance with applicable rules

Our request to parents and guardians — monitor your child's internet use and limit their access to online gaming platforms.

11. International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. This happens when our technology partners or cloud service providers are based in other countries.

In such cases we ensure that:

• Appropriate contractual arrangements are in place to protect customer data
• Transfers occur only with trusted partners
• All data is transferred in an encrypted state

12. Changes to the Privacy Policy

karira may update this privacy policy from time to time. This may be necessary due to changes in services, new legal requirements, or improvements to our practices.

For any significant changes, we will:

• Publish a notice on the website
• Notify registered users by email
• Update the date of the change at the top of the page

If you continue to use the platform after the changes, you will be considered to have agreed to the new policy. We therefore ask you to review this page regularly.

13. Third-Party Links and Services

The karira platform may contain links to third-party payment gateways or services. These services have their own privacy policies that are outside our control.

We recommend that you read the privacy policy of any third-party service before using it. We are not responsible for the data practices of third parties.

14. Governing Law and Jurisdiction

This privacy policy is governed by and interpreted in accordance with the laws of Bangladesh. Any dispute relating to this policy will be resolved in the competent courts of Bangladesh.

On matters of personal data protection, we respect and are committed to complying with Bangladesh's Information and Communication Technology Act and related regulations.